Help
How can we help?
Answers to the things shoppers ask most. Still stuck? Email hello@instawear.co and a person will get back to you.
Your photo
What photo should I use?
One clear photo of just you, head to feet, standing and facing the camera (a slight turn is fine), in good light against a plain background, in everyday fitted clothes. Avoid photos taken very close up or from far away, sitting or crouching, or with your hands or body hidden.
Why was my photo refused?
Every photo is checked before it's used. We'll ask for another if it shows more than one person, isn't clear enough, or doesn't show enough of you. Photos with nudity, children or well-known people are always refused, and you can only upload a photo of yourself.
How do I change my photo?
Replace it at any time from your profile in the Fitting Room or the Instawear app.
Your looks
A look didn't come out right
Every look is checked before you see it, and one that doesn't look enough like you, or where a piece didn't come out like the real one, isn't shown and doesn't count towards your try-ons for the day. If one gets through that isn't right, delete it and try again, and let us know at hello@instawear.co.
How do I stop sharing a look?
Open the look and choose Stop sharing. The link stops working straight away for everyone you sent it to.
How many try-ons do I get?
Instawear is free, with a number of try-ons each day. You get more with a profile than as a guest. Your looks show how many you have left today.
Your profile
How do I sign in?
There's no password. Enter your email address and we'll email you a code, or continue with Apple, Google or Shop. On a device you use often you can also turn on a passkey from your profile.
How do I turn off a store's notifications?
In the Instawear app, open the Stores screen and turn that store's notifications off. Stores can only send you app notifications if you turned them on.
How do I change what my AI stylist knows about me?
On your profile, under Your AI stylist, see what it has learned, remove any of it, add your own notes, start over, or turn personalised suggestions off.
Deleting your data
You can delete things at any time:
- A look: open it in the Fitting Room or the app and delete it.
- Your photo: replace or delete it from your profile.
- Everything: in the Instawear app, open your profile and choose Delete my data. Your profile, photos and looks are deleted.
- As a guest: your photo and looks are only in your browser, so clearing your browser's data for the store's site removes them.
You can also ask the store to do it, or email us at hello@instawear.co from the address on your profile. To ask for a copy of your information, contact the store.
Contact us
Email hello@instawear.co. For an order, a delivery or a return, please contact the store you bought from: they handle your order, and we don't see your payment details.
Read the full Terms of Use and Privacy Policy.